tag:blogger.com,1999:blog-7451414449826037552024-03-09T18:46:25.394-08:00AFSC Information Technology Services Network/Email Outages BlogIT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.comBlogger23125tag:blogger.com,1999:blog-745141444982603755.post-90310524758599248372014-01-13T07:04:00.002-08:002014-01-13T07:04:39.443-08:00Star Cafe migration completeThe Star Café migration has been completed. Most changes are minor and cosmetic. A detailed list of known changes can be found in this <a href="https://www.starcafe.org/academy/Library/Public/Migration%20of%20Star%20Cafe%20to%20new%20Software%20Version.pdf">Star Point</a>. If you run into any questions or problems, please contact the IT Helpdesk ASAP. Email <a href="mailto:helpdesk@afsc.org">helpdesk@afsc.org</a> or call 800-500-2372 or x7850.IT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com9tag:blogger.com,1999:blog-745141444982603755.post-72869595740543129482014-01-12T14:20:00.000-08:002014-01-12T14:20:13.295-08:00still working on it...It's past 5:00 PM here on the east coast of the U.S., and we're still working on some details of the migration. So, the Star Café is still in "Read Only" mode. It shouldn't be much longer. Thanks for your patience.<br />
IT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com1tag:blogger.com,1999:blog-745141444982603755.post-53188776847756200462014-01-12T10:40:00.002-08:002014-01-12T10:40:21.973-08:00Star Cafe migration / upgrade has begunWe have begun the migration process for the Star Café to the SharePoint 2013 platform. Currently, the Star Café is in "Read Only" mode, which means you can read and download documents and information, but you cannot add, modify or delete anything on the Star Café.<br />
<br />
We expect the migration to be complete by 5:00 PM (Eastern U.S. time), at which time we will send out an email to all AFSC staff, as well as post an updated notice here.<br />
<br />
Thank you for your patience and understanding.IT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-18246624561260749982013-10-11T00:37:00.001-07:002013-10-11T00:37:21.328-07:00Email still partially workingEverything is working normally EXCEPT email sent to AFSC mailboxes from outside the organization is being rejected by our system. We are still troubleshooting that and may be for some time.<br />
<br />
Rob & PaulIT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-32254255911905641932013-10-10T23:44:00.001-07:002013-10-10T23:44:20.955-07:00Email partially functionalAs of 2:45am email is partially functional. We are still working to get it all straight.IT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-79127091597824683332013-10-10T21:13:00.001-07:002013-10-10T21:13:37.857-07:00Email servers moved, not working yetAs of midnight, US Eastern time, the AFSC email servers have been moved off site but are still not working correctly. I will post another update as things develop.<br />
<br />
Rob & PaulIT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-76749596147814210072013-09-10T09:19:00.002-07:002013-09-10T09:19:23.021-07:00Email servers (mostly) back to normal<div class="p1">
This morning we attempted to move the AFSC email servers to our remote hosting location. We ran into some problems we could not solve in a timely manner, so we opted to bring the servers back to Friends Center. We will try to determine what went wrong so we won’t run into the same problems when we try to move them again.</div>
<div class="p2">
<br /></div>
<div class="p1">
As of this writing (11:45am, US Eastern time), here is the status:</div>
<ul class="ul1">
<li class="li1">The email servers are back up and running. </li>
<li class="li1">Internal mail is working normally.</li>
<li class="li1">You should be able to send email normally to contacts outside of AFSC.</li>
<li class="li1">Outside email coming into AFSC is spotty, but getting better. (We made changes to our public address, so that outside senders would know that our email servers had moved. When we opted to bring the email servers back into Friends Center, we had to change the public address back. The first change took a while to take effect. The second change is still in the process of taking effect. Over the next few hours, things should change back to normal.)</li>
<li class="li1">Email on your smartphone or tablet may or may not work, for the same reasons as above. It will eventually come back to normal.</li>
<li class="li1">Theoretically, no email from outside contacts should have been lost during this outage. However, some could have been bounced back to the original sender. If someone sent you an email that was not delivered, they should have received a non-delivery notice from their own email server. If they try sending their message again, it should come through.</li>
</ul>
<div class="p2">
<br /></div>
<div class="p1">
Thanks for your patience,</div>
<br />
<div class="p1">
Rob</div>
Rob Moorehttp://www.blogger.com/profile/12174136069307869491noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-46672295981860619032013-09-10T08:29:00.001-07:002013-09-10T08:29:47.082-07:00Email servers back in Friends CenterWe ran into some insurmountable problems moving the email servers. So we have brought them back to Friends Center. Your Outlook should be working now. If it is not, try closing Outlook and re-starting it. If that doesn't work, please call the Helpdesk at 215-241-7850 or 800-500-AFSC.IT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-42313841667311738312013-09-10T06:29:00.000-07:002013-09-10T06:29:12.033-07:00Mail NOT working after allMail is not moving normally, even internally. We are working to solve the problem.<br />
<br />
We will continue to keep posting.IT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-22064065236144261372013-09-10T06:01:00.000-07:002013-09-10T06:01:02.873-07:00Email server move mostly completeIf you are on the AFSC network (behind an AFSC firewall or using VPN) mail should be mostly working now. You may have difficulty sending and receiving mail to/from the outside world until all the changes have percolated around the world. This means you may need to use VPN to get your mail working if you are not on the AFSC network (at home or in an office without an AFSC firewall). It also means you probably can't get your AFSC mail on your smartphone or tablet until things settle. We will keep you posted.IT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-32531324134732450232013-09-04T09:37:00.000-07:002013-09-04T09:37:02.153-07:00Email Servers Moving 9/10/2013AFSC's email servers will be moving to an off-site hosting provider. The move will take place on Tuesday, September 10, starting at 6:30am US Eastern time. AFSC email will be off-line for two hours or less.IT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-55572188565349385682013-05-05T19:00:00.001-07:002013-05-05T19:00:35.860-07:00Power is back on, 5/5/2013The power is back on at Friends Center. Servers are all back to normal.Rob Moorehttp://www.blogger.com/profile/12174136069307869491noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-23147407878426546852013-05-05T10:46:00.001-07:002013-05-05T10:46:18.959-07:00Power Outage at Friends Center, 5/5/2013There has been a power outage at Friends Center. We are working to figure out what has happened and how long it will take to get fixed.<br />
<br />
Rob Moore<br />
IT ServicesRob Moorehttp://www.blogger.com/profile/12174136069307869491noreply@blogger.com1tag:blogger.com,1999:blog-745141444982603755.post-77398320889676071422012-12-17T08:25:00.001-08:002012-12-17T08:25:31.761-08:00Power is back on! 12/17/2012The power is back on at Friends Center. IT services are coming back on line. Hopefully all will be back to normal shortly.<br />
<br />
Rob<br />
For ITSRob Moorehttp://www.blogger.com/profile/12174136069307869491noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-35600415056111977052012-12-17T07:42:00.001-08:002012-12-17T07:42:28.755-08:00Friends Center Power Outage, 12/17/2012<br />
<span style="background-color: rgba(255, 255, 255, 0);">Today is Monday, December 17. A few minutes ago Friends Center in Philadelphia experienced a power outage that is affecting several buildings in downtown Philadelphia. Power here is completely out--no phones, no computers, and no servers at all. This includes email, phone, Star Cafe, etc. </span><br />
<span style="background-color: rgba(255, 255, 255, 0);"><br /></span>
<span style="background-color: rgba(255, 255, 255, 0);">The local power company projects that the power MAY be back on by 1:00pm US Eastern time. </span><br />
<span style="background-color: rgba(255, 255, 255, 0);"><br /></span>
<span style="background-color: rgba(255, 255, 255, 0);">Watch this blog for further updates. </span><br />
<span style="background-color: rgba(255, 255, 255, 0);"><br /></span>
<span style="background-color: rgba(255, 255, 255, 0);">Rob Moore</span><br />
<span style="background-color: rgba(255, 255, 255, 0);">For ITS</span><br />
Rob Moorehttp://www.blogger.com/profile/12174136069307869491noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-5768486243050216732012-10-30T06:05:00.002-07:002012-10-30T06:05:38.399-07:00AFSC email is still upWe did not lose power at Friends Center and email is still up and running. Peace rvgIT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-36174694545276449552012-10-28T17:07:00.004-07:002012-10-28T17:07:41.870-07:00Sunday night .<br />
We will use this only if AFSC email is not operating. <br />
Otherwise Shan's emails are keeping us updated. <br />
Stay Save <br />
rvgIT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-3926765570417971902012-10-26T12:44:00.001-07:002012-10-26T12:44:13.712-07:00Hurricane SandyHi: this is Bob Goodman and it is Friday afternoon and we want to have this blog ready in case Hurricane Sandy interferes with our normal email communications. I will send out an email so that people will know how to get to this blog in an emergency. My personal email is <a href="mailto:Bob.Goodman@gmail.com">Bob.Goodman@gmail.com</a> and my skype address is robertVgoodman . Hopefully we will not need to use this and that Ohio State beats Penn State. IT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-59921259430586140652012-08-04T10:03:00.002-07:002012-08-04T10:03:38.960-07:00All Systems at AFSC are now back upEverything is back up and running normally. If you experience any issues please report them to the ITS Helpdesk: <a href="mailto:Helpdesk@afsc.org">Helpdesk@afsc.org</a> or call and leave a message: 215-241-7850 or 800-500-2372.<br />
<br />
Thanks for your patience and cooperation,<br />
The ITS DepartmentIT Adminhttp://www.blogger.com/profile/12127323250496558699noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-42322156045414805982012-08-04T07:12:00.003-07:002012-08-04T07:12:51.508-07:00Power Back OnThe maintenance on the power system is now complete. I should be able to start turning servers back on by 11am, US Eastern Time.Rob Moorehttp://www.blogger.com/profile/12174136069307869491noreply@blogger.com11tag:blogger.com,1999:blog-745141444982603755.post-87003099331154886952012-08-04T03:55:00.002-07:002012-08-04T03:55:42.610-07:00Power Outage UnderwayThe power outage at Friends Center is underway, as of about 6am. It should last for 6 to 10 hours.Rob Moorehttp://www.blogger.com/profile/12174136069307869491noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-49544928899270544812012-08-03T07:09:00.001-07:002012-08-03T07:11:15.485-07:00Planned Power Outage, August 4There is a power outage planned at Friends Center for tomorrow, Saturday August 4. The power outage will begin at 6am US Eastern Time. Servers will begin to shut down at 5:15am. ALL AFSC AND PYM SERVERS WILL BE OFF LINE DURING THE OUTAGE. The outage is expected to last from six to ten hours. So power should be back on sometime between noon and 4pm.<br />
<br />
Check back in to this blog periodically on Saturday for progress reports. I will post here any information that I receive about the estimated time of completion.<br />
<br />
Rob Moore<br />
AFSC Network ManagerRob Moorehttp://www.blogger.com/profile/12174136069307869491noreply@blogger.com0tag:blogger.com,1999:blog-745141444982603755.post-5630801704942079522012-05-21T08:35:00.001-07:002012-05-21T08:37:29.093-07:00Purpose of this blogThis blog is used by AFSC IT Services to communicate with the AFSC community in the event of an outage of some sort that renders email unusable. You may want to bookmark it so you can get to it on one of those (rare) occasions when AFSC email doesn't work. You can also subscribe to the blog, so you will receive automatic email updates from the blog. If you wish to subscribe, you will need to do that from a Google account.Rob Moorehttp://www.blogger.com/profile/12174136069307869491noreply@blogger.com0